Retain more clients and grow their value with our onboarding, upselling and account management films. When you help clients in practical and beneficial ways, your brand glows. Which motivates clients to increase purchase, loyalty and word of mouth.
Video for Client Services Teams
We've walked in your shoes - onboarding, assisting, explaining, re-explaining, juggling, listening, adapting, reassuring, and encouarging. It's a lot. And all while working to tight budgets, tight calendars, sky-high expectations. Yes, it's all familiar to us as well.
That's why we developed Visible Business. To free you from these burdens. We fused three powerful disciplines together - film, client services and strategy. And created a service that's tailored to your precise client niches, your service methods, and your team. And build in growth to your work with a sales enablement strategy.
As a bonus, your films integrate seamlessly to your marketing, sales and digital teams too. One voice. One vision.
Achieve your account management priorities
Focus on what's most important to you - onboarding, client training, reference materials, upselling, modelling, reporting or retention. Or your own personal blend of these.
Improve your servicing assets
Reach beyond video - have us develop your vlogging, website, photography, copy, imagery, decks and docs. And all with the same voice, same vision, same calibre. With our content production, publishing service, video presentations service, or remote filming service.
Strike just the right tone
Enjoy our quick and comprehensive visual tone process which helps you accelerate production of the best guidance, and rollout to clients, groups and ambassadors. With our brand archetype service.
Blend outsourcing with in-house
Balance your team resourcing the way you like it - assign roles to us or to yourselves for planning, publishing privacy and team assets. Know you can adjust the partnership as you go, leanly, wisely.
Control your investment
Budget as much or as little as you like, and adjust as you go, depending on your goals and ambition. Commission either a one-off asset project or an ongoing asset campaign.
How it Works
|1. Workshops: together, we map out how you want to retain and grow clients, producing an ideal plan|
|2. Production: we film and finalise video content, transcripts, variants, stills, extracts and supporting client assets|
|3. Publishing: we provide you with all the planned assets in multiple formats for maximum client effect|
|4. Tracking: we switch on UTMs and then track-adjust as we go - you can take over as early or late as you like|
|5. Growth: your desired growth starts building. You observe a clienty glow.|
Our Team Joins With Your Team
When you become a Marketing Films client, at all times you'll have a campaign champion driving your project and its aims. Account management, retention, problem-solving, re-enquiry, cross-selling, upselling, FAQ and growth are all our customer service champions think about. But there's a bigger team of content people behind your champion, living and breathing your goals. Choose from as many or few of these as you like:
- video and content producers
- visual creatives
- camera people
- editors and graphic designers
- post-production finessers
- retention strategists
- social engineers
- web developers
- automation technicians
- quality and compliance checkers
Book a client services team demo and start filming in under 3 weeks
Turbo-charge your client services quickly. Our client team will firm up your project or campaign in weeks, and partner with your team throughout, listening and inspiring equally. Here's what you'll discover in your demo:
- the client services videos most relevant to you
- how your videos buyer-enable your client portal or website, and why that's valuable
- how to (and how not to) do customer service video
- where your best filmable guidance and client advice lives in your business
Some of Britain's highest growth firms trust us to deliver their client services visibility. Join them, and you'll be championed by the UK's most enterprising video agency.Book a video marketing demo