Guarantee Our Service Promise To You
A Guarantee That Protects You
We solemnly commit to giving you what you want. We always want you to be happy with the results of our work. So much so, that if you're unhappy with anything, we'll redeliver. And better. Specifically, here's our promise to you:
- We'll always deliver what's in the agreed brief.
- If for any reason, you're not satisfied with our work, we'll recreate it. If that's:
- awareness or reputation - we'll redeliver better videos and add further awareness testing
- social targets - we'll redeliver and bump engagement an extra 25%
- prospects - we'll redeliver and bump prospects an extra 25%
And in more detail, we promise:
- Honesty: We're an honest and ethical video marketing company, and we don't make any unrealistic promises or advertise misleading figures or percentages of successful outcomes to mislead. Our honesty and ethical approach is how we have built a strong reputation.
- Personalised Service: We listen to your needs and take time to understand you as an individual so that we can provide you with high quality video marketing, which is tailored to your specific individual needs and circumstances.
- Cost Clarity: We deliver our services on pre-agreed fixed fees which means that you have certainty and clarity, and that our costs are set in stages with no hidden costs. We're transparent about our costs and when we're instructed on a fixed fee basis, our costs will be capped in stages and will not increase. If there's third-party media spend, we'll also give you a good indication of the likely costs to see a campaign to conclusion.
- Forecasts: We may provide illustrative forecasts for your project outcomes from time to time, but we will always remind you that the particular circumstances of your firm, its teams, resources and capabilities, your industry, political, market, economic, social and technological factors, and near competitors and direct rivals may significantly impact your results, and the future is unknowable.
- Quick Response: We respond to your calls, messages and e-mails in a prompt and timely manner. We understand that many types of projects and campaigns can be a stretching time for you and your firm, therefore we seek to deal with your queries or concerns as quickly as possible, so that you are not anxiously waiting to hear back from us.
- Regular Updates: We keep you regularly updated throughout the entire project or campaign. We provide you with regular updates on developments and at key milestones of the contract and we provide plenty of opportunitiy to see the work as it unfolds. We ensure that you are kept well-informed every step of the way.
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